Internal overview · BASF Refinity
Refinity Offline
A standalone mixing tool built to keep shops running when Refinity goes down — no internet required, no production lost.
Live
Scale integration
Offline
Full formula access
Label
Print on complete
The problem
When Refinity goes down
Shops stop. No fallback exists.
Connectivity incidents aren't hypothetical. When Refinity reports an active incident, every tech waiting on a formula is losing billable time — and BASF has no official offline mode.
Platform incident fires
Refinity goes down. Formulas unreachable. The header says "Online: incident reported" — and that's all the shop gets.
Production halts
Techs wait. ROs back up. The paint booth sits idle. Every minute is a cost with no recovery.
Reps absorb the calls
Shops call their reps. Reps have no better answer. The frustration lands on BASF — not the platform.
The solution
Ready before the call comes in
Scale live. Formula ready. No network.
Ready state — scale live, awaiting formula load
Sartorius scale connected live via COM port — reads 0.0g on launch
Refinity incident status surfaced directly in the header — shops see why
Manual advance mode — tech controls each step, no auto-skip errors
Runs as a Windows desktop app — no browser, no login, no dependency
Feature — mix history
Find any job instantly
Local history file — always accessible
Search by recent, RO number, or color name
Reads directly from the local BASF MixHistory file — no server call
Each entry shows RO, color, formula, amount, timestamp, and mix ID
Offline and online mixes shown together — full picture, one place
Zero retraining — same workflow techs already know from Refinity
Feature — status transparency
Shops see what BASF publishes
Incident detail — right in the app
Pulled live from refinity.support.coatings.basf.com
Fetches from BASF's own status URL — no third-party, always the source of truth
Caches the last fetch — visible even when the status page itself is slow
Cuts inbound rep calls during incidents — techs have context, not a blank screen
Feature — guided mixing
Scale-guided, step by step
Live feedback on every pour
9-ingredient mix — mid-pour at 58%
3-ingredient clearcoat — step 1
Final step — 100%, finish mix active
Complete
Mix done — job documented
Actual weight confirmed. Label printed.
Mix complete — saved to history
Print label — RO · formula · actuals · timestamp
Summary
What Refinity Offline delivers
Built on real incident experience. Runs on any Windows shop PC. Zero dependency on BASF servers during a mix.
Live scale
Sartorius via COM port. Real-time weight on every step.
Local history
BASF MixHistory file. All past mixes, always available.
Incident aware
Polls BASF status page. Techs see the reason, not a blank screen.
Print label
Every mix produces a traceable label. No manual writeup.
The gap this fills isn't a feature request — it's a production liability that already exists.